The quality of the food here is fantastic, and I'm happy that's where they spend their money. I don't need Tram's to be impressive in its appearance because I realize it has been and always will be a family run restaurant. It's about the food, and the food here nails it every visit.
I've read reviews commenting on the service, which there is some truth to the level of character presented in the service. Speaking of which, don't stare at Tram, I'm sure he's well aware of the fact that he's missing an arm. Does that get in the way of the delicious food? Not one bit. Don't think that he doesn't understand you either, don't be ignorant. I just heard a woman almost yelling at him.
The food is great, just try something that sounds good to you. The decor will fade from your mind as you and your companion(s) get a taste of Vietnam in Pittsburgh. Try the fresh spring rolls, better than the egg rolls. I also recommend the vermicelli and coconut milk with shrimp. The pho, curry, and mung bean noodle soup are also wonderful. At the price point of Tram's you can eat here often and eventually try everything.
Oh yeah. It's cash only. That makes me like it even more. No separate checks!