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  • My wife and I just moved to Surprise Arizona from out of state and have been here about 3 weeks. We have gone out to a few places to eat and have asked the locals where's the spot to go get some drinks and have a good time, so since a few people keep mentioning Brookside we decided to give it a try. We went there last Saturday night at around 9:30pm and as soon as we parked the car we turned around and never even went in, the place was empty with more Security than anything walking around and we would have been one of the only people sitting in there. We thought to ourselves "this place can't be so good if it's empty on a Saturday night", and now we see why. We decided to give it another chance and went there again last night. This time we actually went in, it was Saturday night again at around 10:30pm and again noticed that the presence of security was a bit overboard....What is this a Biker Bar where there's constant brawls?? I mean geez were in Surprise AZ..lol Anyway the security guard was nice and we went inside and sat at the bar. This time the place was busier but the atmosphere was...."Lame" to say the least. One side of the bar was playing music and the other side wasn't, everyone was sitting down except for the people playing pool. After a couple of minutes both of the bartenders came towards us at the same time, one male and one female. The female bartender looked at the other one and pointed at us and asked him "you got them?", he replied "No", so she looked at us and with a "stank" tone of voice said "What can I get you?" I asked her if they had Chivas (Chivas Regal) she didn't even know what is was and she said "no" the other bartender said "hold on a sec" and as he looked he found it. He gave it to her and I told her that I wanted it on the rocks. The girl proceeded to pour me an ounce in my glass and put it in front of me. A bit confused since I used to be a bartender myself and know that in every book I have ever read and bartending class I ever took a standard "on the rocks" pour is 2 ounces, I looked at her and said "um excuse me but this should be 2 ounces". She then told the other bartender and he told me that for on the rocks they do an ounce and quarter. I then replied that it should be 2 ounces and he replied back "well our general manager says that its 1 1/4 so" I then said "ok well i don't want it, I'm not going to pay for something when I'm not getting the full amount" and we walked out. I understand that employees are only doing their job but there's always a nice way of letting people know that hey they understand but that's what they have to do. Needless to say we will never go there again and feel bad that that's what people around here think is the spot to go to.
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