| rev:text
| - Long review ahead... This was an incredibly poor quality visit.
I was so disappointed with this place when we took my husband for his birthday. We were expecting a large group of people for the celebrations, so, being a courteous diner, I called them to notify them at 1pm that we'd be showing up with a large group at 7pm, so they could be prepared. (We were expecting 18 at the time, and we know that can be hard to accommodate...) The girl seemed disinterested in taking any information, and said she would know who we were and be prepared.
I became wary about two hours later, so I called and spoke to some rude man who kept interrupting me with "We don't do reservations." I'm sorry, but when it's a large party, you TAKE A FUCKING RESERVATION so that you don't end up with a ton of annoyed people cluttering up your lobby area while waiting for you to be prepared for something that was called in hours before.
Since it was too late at that time to change plans, we showed up. We had to wait 20+ minutes to be seated, had to ask numerous times for serving plates for our appetizers, etc... We also told them at the beginning of ordering how we would be splitting the checks up, and we were very specific about it. The server/bartender said he understood and would make sure it was taken care of.
Service was slow as shit, the drinks were extremely weak, and when one of our guests asked what items did not have MSG (she's allergic to it) the bartender took over 30 minutes to tell her that... he didn't know. (Upon calling corporate, I found out that they have allergen menus for people with all sorts of allergies...)
The only thing he was sure about was that the macaroni and cheese side dish did not contain it. (He gave her a tiny side dish of it for free, but didn't offer her a larger portion, so she had about three bites to eat for dinner... she decided to go to McDonalds after, so she could actually have food.)
When it came time to split the check, the bartender fucked it up. He charged one of our guests who was just paying for his girlfriend and himself, the amount for most of the group... roughly 15x what he was expecting to pay. This fuck up brought the guest 15 cents away from overdraft. It took over 30 minutes to get them to correct their mistake, and the bartender said after the screw up "Well I didn't think you guys were going to tip anyway..." (For the record, he got a 20% tip, even though the staff really didn't deserve any...)
Called their corporate office and explained this fiasco to their customer relations department. Was promised a callback the next day, haven't heard from them at all. It's been 3 weeks. No attempt to rectify the situation or retain us as customers.
Thanks, but I'll go to Memphis or somewhere that actually gives a shit about their customers next time... screw you guys at Famous Dave's.
TL;DR version - Rude/neglectful service, improper billing on people's credit cards, uninterested corporate complaints department... Not going back.
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