I'm a loyal customer of Shaker Auto Hospital. Ever since I got lied to and completely screwed over at a dealership (in Denver) a few years ago, I try to find personal recommendations for mechanics from friends and acquaintances that I trust. This is how I found out about Shaker Auto Hospital. One of my student's parents tipped me off.
I have had the same two guys work on my car every time, and they remember me with months in between. They are honest, genuine, and trustworthy--this is from a tough critic. I recently went for a visit and decided that it was the end of my car's life. They gave me a quote to have it fixed and agreed with my decision to not spend the money on repairs. I'm pretty sure any dealership would have insisted that the car would continue to work for years to come, when in reality, it's an issue of old age, and I should move on.
I have called them in the past to just ask questions and they have directed me how to do something myself, or investigate a problem on my own. I will continue to bring my car to the auto hospital!
The only complaint I have is that there is no sort of loaner car arrangement if you do have your car in for a few days, but again, this place is the opposite of a dealership.