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  • We have rented a unit for just over 7 months. After the first month, we noticed the weather stripping was old and brittle and need to be replaced. Our stuff was totally covered in dirt. I informed the office and they said someone would call us in the following 2 weeks. After a month past, I stopped by the office to enquire about our door getting fixed. I was informed, "I have your complaint in the system and they should call you." I let it go another few weeks (or more) and still heard nothing. To make a long review short(er), after being blown off once by the door repair guy and having to threaten to take my business elsewhere (I hate doing that by the way), the door for fixed on the 17th of June... 6 months later. To be fair, the district manager have us a month of free rent but that was only after her arguing that we were "only technically paying for the space... Not the door." If that's not the worst customer service you've ever heard of... At any rate, I will not be using a Storage One unit again. They don't really care about the people they serve.
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