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  • New owners/management suck:( Was a regular here. Food was always consistently awesome. Their old gravy was so flavourful. Now they give you some oily drippings as their gravy. They somehow cut the thighs extra short so you get less chicken, two pieces instead of 3 compared to other Ritz locations. Not sure where or what they do with the other bit of thigh. The hot sauce fills maybe 3 millimetres of the container which is a joke. The rest is empty. If you get the bigger size the just give you one extra leg and a lot more rice which is also a waste. Their rice and peas is now really dry and undercooked and has no flavour but a lot of salt. Jerk chicken used to always be hot and on point. Now it's dry, barely hot and less flavour. A couple times since they changed owners I have gotten rotten salad leaves in the salad. On a note about staff. The guy who regularly works at the counter has no customer service skills. He's rude, doesn't even look up at you most of the time, doesn't give you a second to look at the menu or hot table before demanding your order. He'll pretend to write it down then forget an ask two more times because he's trying to take multiple orders at once. He'll sometimes just walk away from the counter for no apparent reason in the back and just leave customers in the lurch. Their debit machine is down a lot of the time, and won't tell you until you get to pay. Also chronically low on change as if they are running a lemonade stand. Saw one guy get a roll of coins as change because they ran out. Overall I'm sad this place had such a slide. It's bad for the Ritz brand. A lot of people use to come here. Always a huge line that ran like clockwork. They just killed a good thing:( I hope the old staff found new jobs and continue to cook somewhere else. They are missed. PS I love Jamaican food, Ritz on College will be a good backup when I'm in the area.
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