Updating this review based on tonight. I haven't been to this chipotle in months, but tonight I decided to try again. Placed an online order for pick up at 9pm. I arrived at 9:15- food not ready. I didn't get my order until 9:35. They were out of guacamole. No offer to compensate my meal, offer free drink or chips. They did suggest I buy queso and get reimbursed the difference of my guacamole. I passed. The food was good- my order was made correct but that doesn't excuse the crummy customer service and failure to have the food prepared at the designated time. I wasn't the only person waiting to pick up online orders.