New Review:
Much better experience than expected compared to my last one, so I changed my rating from 3 to 4 stars. Big thanks to Jesse and Virgil for taking care of everything and providing me with great service.
Old Review:
I bought my first Jeep and also traded it in at this location. I used to rave about my service, but it seems like the service department has changed quite a bit over the years. I went in for an oil change and specifically asked for a car wash and air for the tires (which is complimentary). They said it's included. They told me I needed two maintenance services done, so I said go ahead and do it (which by the way they charge a lot for labor), but when I got my car, it wasn't washed AND my tires were not filled up. Now if I want those done, I have to go back. Considering I spent nearly $400 (most of it labor), I'm disappointed that two simple promised complimentary services were overlooked. Not to mention I went in previously and asked them to look into my automatic door locks. They said it was a simple fix, but the same problem is happening. I haven't gone back for that one, but I hope when I do, the issue is fixed.