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| - You know the saying "Leaves a bad taste in my mouth," or "Leave them wanting more"? Well both of those two phrases is how I would describe Dolce.
I was staying at Cottonwoods Resort & Suites (which I am writing a review for as well) and they recommended Dolce. Since, I was in need of a manicure and had a headache for about 2 weeks straight & was in need of a massage...I thought, "Why not?!"
When I first called to setup an appointment I asked about the differences between a couple of massages and the lady was very obliging in setting me up with someone who was well skilled in both the types I was interested in.
I setup a manicure first with the understanding there would be a 30 minute wait time in between that and the massage to allow for my nails to dry. It was more like 10 minutes...
The manicure by the lovely, pleasant to chat with Monique was great. April rid me of my headache nicely and was a great energy reader. Although, her asking mid-session if I wanted to extend my time was quite distracting and kind-of threw off my mellow vibe. It made me conscious of the time passing instead of just relaxing into the moment.
Now, in putting my jeans back on I bumped my nail and thought "No worries, they'll fix it." I have been in many different nail salons from the most expensive to the cheap corner spots and if you mess it up before you leave they will fix it. Basic customer service in making sure the client leaves happy. Also, I wanted the tip to be divided a certain way off of my credit card. When I asked this, you thought with the look of exasperation on the front desk lady's face I asked her to pay for my services out of her own pocket. I then said how I messed up my nail could someone in between client's fix my nail. I was told no one would be available until 2.5 hours from now. Uhhh, I didn't need an entire appointment spot just 2-3 minutes. Nope, no, nada, zilch, not going to happen. So, I left needing a manicure. I don't know who answered the phone who was so pleasant but the ladies I got face-to-face did not leave me wanting to come back or recommending this place to anyone. The face of your company is the front desk...Dolce should make sure those who are they put there aren't just pretty but actually up to the task of positively representing.
Service was good, but not worth the front desk attitude.
P.S. I included a pic of my nail
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