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  • I really did want to like this place!!! I called SugarJam a day and a half before Thanksgiving to pre-order a couple of pies. The young lady was very nice on the phone and I was told that it was too late to place an order but if I showed up at 8:30 in the morning the day before Thanksgiving they were going to have a couple pies available to the general public. So I set my alarm, grabbed my coffee and was out in front at 8 o'clock in the morning, was first in line! Within minutes people started showing up behind me and the anticipation was palatable but.....I think I was going to get my pie's! The doors were open at 8:30, and a young man greeted me. He jumped behind the counter and this is where it started started to go wrong. It was quite obvious he was not comfortable behind the counter. He gave me the impression that this was his first day or was filling in for somebody. Definitely not a position you would want to be in when it was probably going to be extremely busy! I reviewed the menu online spoke to a couple friends and knew I wanted a cherry pie, and also my favorite a pecan pie....a plain pecan pie mind you, NOT one with additional chocolate chips. As I watched the young man pull the pies from the case I reiterated once again that I wanted the a pecan pie no chocolate chips! Let's say the transaction for a payment was awkward but I was just happy I got my pies! I think some of you may while you're reading this awfully long review Are going to come to the realization before I actually say it.... after a wonderful Thanksgiving dinner, I served my pecan pie and guess what chocolate chips in side my pie!! (some of you might think oh well it can't be that bad but I was that person growing up that I always wanted the sugar cookie or the vanilla ice cream hate chocolate)! I also noticed that when I was cutting the cherry pie how very runny the filling was. The presentation was awful luckily I just covered the whole thing up with whip cream! With expectations being so high and the cost of two pies equaling $54 I was very disappointed! Combine this with zero customer service, SugarJam receives one * and that's because of your cute label sorry guys!!!
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