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  • This particular CVS is conveniently located to my house so I frequent the store often. The cleanliness of the store is always a solid five as are the displays and pricing/promotion information. The pharmacy is extremely busy so I am careful to drop off or refill my prescriptions in advance. The process of the pharmacy technicians to check for ALL prescriptions needs to be revamped. I have noticed that at the drive through the tech checks the system for what is ready, but at the counter they do not. On several occasions I have had to return for auto fills that the automated system informs me are ready just hours after I have picked up other scripts. I will say the majority of the pharmacy staff has been friendly and helpful to me for years. I also believe the pharmacy check out should not be used for items other than those medically related, but this pharmacy allows it. Additionally, the regular check out format needs to be permanently change to single line service. MIT has proven through studies that single line processing is more effective in expediting check outs provided additional check out services are available to assist those with 'extra service needs'. The general check out staff could be more friendly, but I think the format for check out and the stress they endure from impatient patrons my be to blame. I will continue to use this CVS because of location, cleanliness, and pharmacy friendliness. If I make customer service recommendations they would be: 1) improve efficiency at both the pharmacy and store check outs based on information mentioned. 2) change the pharmacy check out requirements (limited to medical items IE: Advil can be purchased with your Rx pickup) if you have magazines, laundry soap and beauty items take regular store check out must be used. 3) remove unused cash registers and replace them with more efficient register set ups with availability of 'quick pick up' items. In turn, add check out staff to ease staff stress which will likely improve check out friendliness. I think most patrons of this store would agree with this assessment and ratings would improve.
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