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  • Name a time piece and these people will find the time AND a way to repair it, upgrade, basically they will bend over backwards and forwards to ensure your customer satisfaction. When I moved to Madison a few years ago one of my cuckoo clocks had been damaged and Dykman's was recommended to me. They repaired the clock as good as new with no "rigging" with spare parts or anything. They also tuned up my other cuckoo clock. Since then they have replaced many a watch battery no job is too big or too small and they always do it with a smile on their face. I have several Oakley watches and Oakley used to insist you send their watches back to them for repair. It was a hassle and an utter BS process. Thank goodness Oakley stopped making watches and requesting to fix their own brand I took my favorite Oakley watch to Dykman's and they not only put a new battery in it they managed to get all the way inside the face(no small feat with these intricate watches) and were able to get the broken seconds hand working again. When I got the watch back from them it worked for awhile and then oddly the watch hands kept skipping past 6 o'clock. I took the watch back in and they apologized and got it fixed right away as the hands just weren't on tight enough. They stood by their work and they even offered before hand to try to find me similar watch hands if it had been an issue with the hands. I have a limited edition watch with a special leather strap and as a preemptive strike i asked them about the strap and when it will eventually wear out. The woman working happily assured me that they can find me a special strap should and when the day comes to replace it. I have been to Dykman's many many many times and I always receive consistently good service so I have to rate them a five.
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