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| - Our first Experience
My family's first experience with Bad Daddy's Burger Bar was disappointing and frustrating, however perhaps the newness of the facility, inexperienced staff, and less than cordial/professional manager were all factors that I hope will be addressed in the coming months. On Thursday, 10/19/2017, we visited the new location in Christenbury Corners (Concord, NC) electing to take a chance on the new establishment over our preferred restaurant in the area. As a family, we rarely dine out due to other priorities (debt liquidation) so when we do it's a real treat for our family. We value quality food, extraordinary customer service, and accommodating waiting times for seating and receipt of our food.
Long Waiting times 4 Seating/Food
After a long arduous day at work, I and my family were famished and looking forward to dining out. Unfortunately, on a Thursday night the waiting times for seating was longer than we anticipated as initially informed 25 minutes turned into 45 minutes. We were astonished but pressed on as my spouse and twins (9 years of age) anticipated at the very least good customer service and quality food. Again, we were a little disappointed as the waitress didn't acknowledge us until after 25 minutes of being seated. Certainly, something was awry as the servers seem to scurry around in a maze and often looked befuddled in their duties and responsibilities. So, if keeping count, we are 70 minutes in, before our order is taken. Finally, the order is taken and the attentive server places our order delivering our drinks 5-10 minutes later. However, we were lost during the interim as the server truly never checked in on us providing an update on the status of our food or offer any additional service while waiting. We were overjoyed to receive our food ~25-30 minutes from the server taking our order so we are 95-100 minutes. Perhaps this is the normal time from start to finish for this establishment, but we must say we haven't experienced this at a burger place before. Our food was okay but we wouldn't say "Great". My spouse' grilled chicken sandwich was overcooked and our burgers were well-done as opposed to our stated preference of medium cooked. However, I concede perhaps our extended wait in the midst of being famished could have exacerbated our frustrated state at this point causing us to have overzealous expectations for quality, tasteful, and good food.
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Manager Coaching Needed
The server could certainly ascertain our frustration as I questioned her on the length of time for the receipt of our food. Her comment was "we are busy and this is typical" offering to have the manager come talk with us. The inexperienced manager, I noticed prior to visiting my table wondered around the restaurant haphazardly to check on servers' contrary to checking-in with customers and seem more worried about adjusting the televisions in the establishment. Upon finally visiting my table, he introduced himself awkward and wanted know if there was anything he could do. I shared our frustration from the extended waiting time for seating, receipt of our food, and lack of customer service attendant to check-in with us or the cooks on our food order. After listening, he stated their serving times are typically 20-30 minutes at this location and seating can take up to 30 minutes. He didn't' offer an apology or offer to discount my $52 bill but did state he would talk with his servers on checking in with customers. In my opinion, this inferred that in his mind the waiting times for seating and receipt of the food was within the acceptable range for either his establishment or Bad Daddy's Burger Bar. For me and my family based on our many experiences in the past with other establishment this is unacceptable and does not meet our expectations in exchange for our patronage.
Another Opportunity
In fairness, perhaps the newness of the establishment and poorly trained staff are all culprits to our disappointing experience. We are certainly reluctant to visit Bad Daddy's Burger Bar but was encouraged by a friend to try another location. Perhaps our experience was unique and once in an occurrence, thus I will continue to monitor the reviews on Yelp to hopeful see other positive reviews to determine if we may elect to visit this location (Christenbury Corners) or any other location in the future.
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