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  • First and foremost, the food and table service were excellent. No complaints. Now, a story: we showed up for our lunch reservation (20 people on a Friday) about 5 minutes early. The owner, Monte Wan was working the front door and started things off on the wrong foot immediately. First, he remarked about our being early (again, 5 minutes early) in a way that made it feel like we were greatly inconveniencing him; it was 11:35 AM and the restaurant was empty. Our table was ready. Second, we had 17 of the 20 people we reserved for with us, and at first he was not going to seat us until the entire party arrived. Which is understandable if you have 2 of 8 people, but at 17 of 20 I feel like some accommodation should be made. Monte made a point of finding the person in the group who had booked the reservation over the phone, and in front of everybody, condescendingly asked that person whether the rules had been explained to us over the phone. With some argument he eventually relented and sat our party but not before giving us a 10-minute warning to get the remaining diners to the table, saying he would give away the extra seats if they didn't show. (The free seats were singles on the ends of our two tables). Our party was all there within 15 minutes and the rest of the meal proceeded without incident. Again, I want to reiterate that the food and service were very good. But they shouldn't let Monte work the door if he's going to be rude to his customers like that. I understand this is a tough business and I totally get why they are strict about seating complete parties in general (yes, I've read the Toronto Star piece) but the next time we're booking a lunch for our company, Khao San Road will not be on the list.
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