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  • They get one star for the quality of work at the tire center, five stars for the service/friendliness at the tire center, five stars for everything else, so, 3 stars. I used to be super faithful to the tire center -- all 8 of my tires (4 regular, 4 winter) are from them, and twice a year I got my tires swapped. By coincidence, I got my 60K tuneup done elsewhere the day after my last tire exchange. The tire center had (a) rotated the summer tires/installed them incorrectly -- the 2 tires with lower tread were on front right and rear left -- the 2 tires with higher tread were on front left and rear right and (b) neglected to mention that the lower tread tires needed replacing. Seriously? Even *I* know the tires with more tread need to go on the front, and to match tread with tread, and I don't know crapp about cars. Also, I had gone to the Middleton location the time before -- was disgusted by their lack of service so I went to the Sun Prairie location this time -- neither place bothered to tell me that the tires needed replacing? No one at Costco Tire Centers are paying attention? And should I really have to check their work? I have lost any trust I had had in them and will never go back for tires, and I now question the quality of any of their other services. Other than the tire center, I am a fan of this Costco, as well as Costco in general.
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