Having a good experience here is like playing the lotto. There's a chance it could happen to you but its rare but you hear about it happening to other people. Its passable enough when you don't want fast food. Its feast or famine when it comes to cream cheese- they'll put so much you can't taste the bagel... If you try to rectify and ask for lite or ask them to go easy on it- you get a see through layer of it on your order.