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| - We called Cranmore on a Saturday and received a quote from Tiffany, who was extremely pleasant. She gave us a quote for a 4 area cleaning, including a special pet stain treatment for some stains in one of the bedrooms. She then informed us that they would be available to come out on Monday (Labor Day) to perform the work. Open on Labor Day!? Very nice. Their technician, Jose, was scheduled to arrive at 12:30 and was a couple minutes early. Jose was very pleasant and did a brief walkthrough. We expected a hard sell on upgrades, but after just a few suggestions, the estimate was spot on (no pun intended) to the estimate provided up front by Tiffany.
Work began and Jose was done in about 2 hours or so. A bit about our carpets: they are light cream colored, 14 years old and we have only had them professionally cleaned 2 or 3 times. No kids, a cat and a dog. The carpet has held well, but has a few spots, coffee spills, pet stains and dust outlines from moved furniture. Jose and Cranmore are NOT miracle workers and we didn't expect our carpets to look brand new. Anyone with a carpet history like ours and thinks they will look new after a cleaning needs to have their heads examined. Be realistic people. However, we couldn't be happier with how good they do look and feel. The stains are gone or have been greatly improved in both appearance and texture. They left us with a courtesy bottle of stain remover and some referral coupons to boot.
One of the best indicators as to the integrity of this company: we had opted for the ScotchGuard protectant and Jose had completed the cleaning without applying it. HE noticed the upgrade on the paperwork and told my wife he needed a few more moments to apply it. We wouldn't have been the wiser. He could have left it off and we would have never known. Kudos to Cranmore for instilling integrity into their business plan and bigger kudos to Jose for executing with honesty.
Bottom line, from the moment we called to set the appointment to the moment we moved the furniture back in, our experience with Cranmore was nothing but top notch. We will be using them again and recommending them to family and friends.
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