| rev:text
| - Bad, bad, bad - like sleeping in Times Square!
Horrendous cacophony of noise throughout the night - and I have no idea why. There was a continual barrage of thudding noises from the room above all night long. Like there was a really obese guy jumping around. But it couldn't have been that, so it must be something to do with maintenance. It makes no sense.
The floor and wall structures here are very weak, poorly designed and simply cannot shield the vibrations. On top of that there's a relentless slamming of doors ever 15 minutes, again no idea why!!!
I did get a clue as to why the sound comes into the room - there's a quarter inch gap at the bottom of each door that they have failed to cover. This doesn't explain the vibration issue or why someone is jumping around the place but it does explain why the sound travels into the room.
The gap at the bottom of the door should be sealed with a sweep or smoke retarder device which will also prevent sound, but on my room door there was clear sunlight. I saw this on many doors.
The noise may have been exacerbated for me by the fact that my room was close to the side stairwell. In itself the location should not be a problem - but they need to ensure the stair well doors have padding to reduce noise and proximate rooms are especially sound proof which they haven't done. It wouldn't surprise me if the lack of door sealer is also a fire safety risk as well.
Attitude at check-in was OK, but later I called down to the desk to find out if they had a shaving kit and the same concierge (a middle aged lady) confirmed they had some items and I could come and get them, but with a very bad attitude like I was an idiot. This doesn't change my rating though - it was just that one person - subsequent encounters with staff were fully pleasant. Sometimes you can get a one-off bad experience.
Bed was very bumpy and soft. Like sleeping on a huge sponge, very uncomfortable. Pillow's and sheet covers had a musty smell (like sweat/body odur) and my suspicion is that they might have been only lightly used by the previous guest and rather than replace the cleaner just straightened them out.
During the whole stay there, there was a ladder parked up against the front entrance canopy - and this is a very big clue if you plan to stay here. The maintenance is shoddy. Admitedly there was some sort of maintenance going on, but can you imagine just leaving a ladder up against the front entrance of your home for days?
I generally like Double Tree - but not this one. Take my advice and avoid, this place isn't worth it - but if you do decide to gamble and stay here just do two things:
1. Insist on being away from the side stairwell.
2. Check the bottom of your door is sealed.
Ignore my advice at your peril and be prepared to experience a long night in HELL!!!!!
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