I spent months research cars and going to different dealers. I then spent days emailing different dealers and trying to settle on a price. It seemed like Terry Singer was willing to work with me, so we took the long drive to this location to buy the car. We were ready to buy. When we got there, he was nice at first. Then he seemed uninterested in helping me and not willing to budge AT ALL. Over the phone and email prior he seemed much more eager to make a sale.
I told him if he can't help me, then I am leaving and not returning ever. I was not joking. He seemed like he did not care at all. So, goodbye. We walked out, got in the car and here comes Micheal Gannon. He rolled the windows down and he said "What can we do to make you stay?" I said well make me a deal and stop playing games. Make it appear you want to make a sale. He said he would take care of us and he did. We bought the car from him and enjoyed his customer service.
Overall a pretty good experience. The only issue was the power went out in the middle of the purchase and we left for dinner hoping it would come back on. It never did. We had to drive home and come back the next day, but they compensated us with some gas. It was an inconvenience but not their fault.
I hate the car buying experience and although it started on that awful car buying experience, it became pretty quick and easy once we got going. I liked that they did not try to get me to buy 100 things once I was in the finance office. I appreciated he did not try to sell me a bunch of other things that we don't need.