Just stayed 3 nights during a conference I was attending. Can't say enough about the courtesy and kindness received! Started out with Liz at the front desk when I checked in. Asked her about running and biking routes, she pulled out a map about the size of a playing with a planned route, off and running!
The room was very nice and comfortable with a good view of the city. Shower had excellent water pressure and plenty of space.
My 3rd night I took a bike ride. On the way out I met Richard working the door. He asked if I had a route and he guided me to a route different than listed on the map received earlier. Quite Nice! Returned from the ride, walked in with my bike and a manager handed me a bottle of water!
Fantastic customer service, can't wait to return to the conference next year.