5 stars are not enough
I went in to get a new radio for my 2003 Toyota Corolla. The install was taking longer than expected when the manager came to tell me the good news-bad news. Good news is the radio is in and it works. The bad news is your car wont start and we havent figured out why yet. At this point I am instantly picturing a several hundred dollar repair bill not the mention the inconvenience of waiting until monday to get to my mechanic to fix it.
A few minutes later Chris, who was working on the problem shows me the problem, some bushing cotter pin part that makes a connection in the transmission. Apparently some mechanic at some point replaced it with a bread tie. WTH?!? When they pulled the old radio they had to put gearshift all the way down and the tie broke. But could have broken at any time....cuz it is a freakin' bread tie and meant to hold a plastic bag shut not keep a car running. I could do without that kind of mcgyvering!
Chris told me the part to get at Auto Zone and told me he would install it. Off to Auto Zone I go and they sell me the wrong thing. Chris looked up exactly what was needed, something Auto Zone should have done and then offered to go with me to get it to make sure it was right this time. They only had one of the parts (another WTH? moment) but Chris told me he could MAKE the other part, a bushing. We go back to Audio Express and within a few minutes Chris had the part made, installed and my car running again. I have tunes again and a car that isn't going to stop running and cost me money for someone to figure out why. OH, and he noticed one of my tires was low on air and added some air for me. Again, this is a car stereo place, not a mechanic. Best customer service EVER!
AUDIO EXPRESS AND CHRIS SPECIFICALLY WERE MY HERO TODAY!!!!!