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  • Fidelity only has one physical branch to serve the entire Vegas Valley, so that's already a big negative. Obviously Houston has way more people than Las Vegas does, but it's crazy to think there are 3 Fidelity branches within 5 miles of where I live in Houston. Plus this one is not located well. It's at one corner of The District at GVR and parking is often terrible - and that's not even factoring in that the nearest parking lot is technically reserved for the nearby corporate office building (no one has yelled at me for parking there.... yet). As should be expected of any retail brokerage, they don't care about small accounts here. I only have a leftover IRA from an old job, and to be honest, I've only kept that open because of Fidelity's affiliated 2% cashback credit card that requires an account. Nevertheless, I don't think it's that much to ask for friendlier and more professional staff. There have been a couple times I've walked in and there is literally no one behind the counter or in the lobby area, and I'll just stand there for a while until an employee decides to show up. Also, whenever I go in with my SO, I've noticed employees always call him by his title and last name, but they always address me by my first name. I'm too easygoing to take that personally - just don't really expect that in 2017. I suppose it's good I can take care of most stuff online. +1* because they have a pod espresso machine. Given how many other 2% cashback credit card options there are out there nowadays, maybe it's time to transfer that IRA.
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