I stayed here for a conference in September and stayed in a concourse room. I was unimpressed with the hotel.
The lobby would most likely be magnificent if it were bigger. There is a grand staircase as the centerpiece but it feels like the whole lobby was mini scale.
My room was on the 5th floor. When I got off the elevator I immediately noticed an "old" smell - like an old persons house. The decor was incredibly dated, I'm guessing 50's? And not in a kitschy way, this was probably a nice hotel the year my parents were born.
My room was no better. Ancient decor, funky smells. The only nice thing was the size. It was a spacious room however I cannot understand why the bathroom was so small. You had to straddle the toilet to open the door.
The beds were incredibly soft so if that's your thing, you'll be ok. Either way, you will find it impossible to sleep due to the freight train like HVAC unit in the room. Not onlynwas it as loud as a jet every time it kicked on, it was maddening to set. It was slow to respond and inconsistent with the temperature. I would be comfortable and then all of a sudden it was blazing hot in the room.
The shower was adequate but had low pressure. The size of the bathroom really was a downside. But since you can't leave the door open and shower - you would not be able to exit the shower - they did have fans in the bathroom. That helped with the humidity.
I ordered room service one night and the food was average. I ordered hummus & pitas and a white bean burger. The hummus was good, though a little thick. The burger was decent. The bun was fantastic. The burger needed something, I just couldn't place what it needed. It was delivered incredibly fast. They told me 20 minutes but it was delivered in less than 10. The waiter was really nice too.
I stayed at Cambria last time and would go back there instead of here next time.