I went in for a simple alignment because I had a little bit of shake around 70 mph on the freeway and a slight pull to the right. I'm driving a Volkswagen Passat with only 45,000 miles on it. 10 minutes after bringing my car in, the guy at the desk came out with a quote for $1535.47 because my struts and shocks were supposedly bad and causing cupping in my tires. An additional quote of $436.48 was offered for replacing the tires. Knowing Volkswagens well, the odds of struts and shocks going bad at only 45,000 miles is ridiculous. So, I went to a Volkswagen dealer and have them look at it and they confirmed that none of the things were wrong that Big O said were wrong. I also spoke to my private mechanic who confirmed that it would be near impossible for Volkswagen struts and shocks to be bad at this low of mileage. Big o tried to scam me out of nearly $2000. Obviously I will not be going back. Be cautious if you're brave enough to deal with them.