Service is definitely a one. But the food added the extra star. This location needs to better their customer service because having to waste time to wait on their mistake is a no-no for me.
My family pre-ordered their food 24 hours in advance. We knew Christmas Eve will be a busy time for everyone. But to give our full order to the wrong family, at the wrong time? How the heck did that happen?
My parents kept requesting for a manager. But I guess he/she did not want to talk to my family at all. Mistakes happen, absolutely. But that easy 5:00 pm pickup turned into a time hassle.
BA HUMBUG!