I used Accutemp in 2013 and received good service. No idea what happened to them, but they failed miserably this last time on an unnecessary level.
I called Accutemp on a Friday and made an appointment for the following Tuesday. They gave me a 4 hour window for the appointment (1pm to 5pm). While I was a little unhappy about the large window, what could I do? I waited all day and even called off work to make this appointment happen. As you'd have it, it was 4:50pm and they called and said "we won't make it, can we extend the window an additional 2 hours?" No thanks.
While I understand that things happen it is paramount to communicate to your customers. With a 4 hour window you never thought to call me and let me know that you may not be able to make the original window?
This may be one of those times where Accutemp should have under-promised and over-delivered. Instead they under-promised and under-delivered. Instead I went with Dukes of Air and my experience was completely different - they were in contact with me 3+ times before my appointment AND ended up coming over 2 hours early.