We wanted to hang out at Tempe Marketplace and wanted BBQ and the band playing on Saturday night was a bonus. After reading the reviews, decided to try carefully try Lucilles.
The reviews for appetizers were very positive so didn't order one. I ordered the Memphis style pulled pork sandwich 10.99, hubby got the regular pulled pork sandwich also 1099. So far service was prompt and friendly after the food it got much worse. We casually ate our meal saw her serving other tables. We didn't need anything so that was fine but then we finished and the waiting began.
I had half a sandwich left and hubby's drink sat empty for about twenty mins . She finally arrived with the check offered desert, a box for my sandwich and refills for my husband. I was thinking of getting another adult beverage but took too long for service. However, our waitress may have explained why the bad service. She said they work as a team, we could ask anyone in their black shirts for help. I was a waitress many years ago and remember some places pool the tips. So a server could be amazing but would have to share with the lazy servers. System doesn't work. I should note no other server stopped by or even made eye contact.
However, our sandwiches were amazing, the pork was tender and had lots of flavor. The buns were not soggy, the sauces were fantastic. My husband liked his plain fries and my potato salad tasted fresh and well flavored. The prices for the sandwiches aren't bad. The everything else is crazy. They push the lemonade but way too expensive, rather have a beer for the same cost.
They really need to fix the service and read the Yelp reviews. The place could be so much better and they should lower their prices or put a few more reasonable dishes on the menu. The sandwich and burger section that is reasonably priced. We will likely go back, but will not try anything new here. Lots of items sound good but not going to pay those prices to be disappointed.