Ordered online for pickup or delivery once or twice a month for almost two years and there is ALWAYS something they get wrong. Obviously the staff has trouble following directions even when they're printed in black and white. Don't try to customize anything you order because they will almost always mess it up. It even says on their receipts 'Accuracy matters. Your order should be correct every time. If it's not, we'll fix it right away, and give you a free treat for your trouble.' This isn't always true as at least half of the many, many times they've messed something up, they offer nothing. Their ads pride themselves as having 'clean food', but if you order a salad to go, they put the dressing containers in the box and they are touching your food. You don't know who's been handling those containers or where they've been. We even ordered delivery once, paid the delivery fee, and when we told the driver something they forgot, he just apologized and left. Then I had to drive to the store using my own vehicle - something we PAID to not have to do by ordering delivery in the first place - to walk in and have them correct it. I was offered nothing, and looking back should have asked for a full refund. Never going back to this location. Cannot recommend.