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| - I have been using the service for almost 3 months. When I first moved in I found Lucas Lawn service's card in the irrigation systems timer. On the back of the card it had the zones written out for the system. I assumed they must be the ones that have taken care of the yard before, so I would give them a try. When I called in I spoke to Tammi and she confirmed they use to service the house. She said the owner Ryan would give me a call. He called me later that day. He said the house use to be serviced and he didn't need to come out and see the yard. He would just give me the price the old house owners had. It was $60 bi-weekly and that included mowing the back yard, weeding the yard and flower beds, and rotating the trimming of the front and back yard flower beds. I agreed to it and they started. A few weeks in I saw there were weeds coming in and I called Ryan about it. I told it was grassy weeds. He said there was a chemical for grassy weeds and his lead was the only one that could apply it because it was expensive. He sent his supervisor out the next day to look at the yard. His supervisor agreed it was grassy weeds and he would take care of it on the next visit. A few weeks went by and the weeds just got worse. On June 1st I responded to an email from Tammi letting her know I was not happy with all the weeds in the yard. She asked me to send pictures, which I did. She said it would be taken care of. By June 30th, I was beyond frustrated. The yard is not very big, and half of it is now weeds. I let them know to cancel my service because they did not take care of the weeds, nor was the yard showing any sign of getting better. I get an email back from Ryan saying it was the first he had heard that I had a weed problem and wanted to send his new supervisor out. I told him I wasn't waiting another month, while paying to see results. He came back with another email with a threat of my contract and technically I needed to give 30 days notice. Whatever, I let him know I didn't appreciate that since he didn't hold up his end of the contract. I finally just called him to get to the bottom of it. He was polite but acted like we had never talked. It was the first time he had heard of the grassy weed problem and he didn't think they serviced the house before I started. Really!! He agreed they dropped the ball on communication, but said there wasn't much they could do with grassy weeds. Why didn't you tell me that 2 months ago Ryan??? Why was today the first I heard of that and that you charge extra for that kind of weed control. Anyway, they aren't a terrible service if you just want mowing and trimming (but there are others just as good and cheaper) but I can NOT recommend them for customer service, lawn and especially not weed control.
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