They double charged us. We called them to tell them, and the manager said it looked like there was only 1 charge. Well, we called the bank immediately after calling them and, low and behold, they HAD charged us twice and the manager was either lying or clueless, maybe both. A ticket was placed to resolve the issue and, strangely, a few weeks later we received a letter saying it looked like there had only been 1 charge, even though the bank representative had seen it when we called the night of. They were lying the entire time!