Horrible customer service. One customer was being helped and another teller was open. I was ignored by the other teller for a while until she finished what she was doing then she left without acknowledging that I was waiting. Finally another teller came out to help me. I needed to cash a check written by someone with a BBVA account. Because I don't have an account with them I was informed that I would be charged $7 to cash the check. I told her that was ok but that I thought it was ridiculous. She then asked who I bank with and I told her Stearns Bank and she said "why don't you go have them cash it".
My first experience confirms it.... I will never do business with BBVA.