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  • Can I give zero stars?? This is THE "ABSOLUTE" WORST Dentist office I have ever been to. Called to make an appointment for two college age sons who would be in town for a very short period of time. I stressed that fact when I made the appointment and told the receptionist that my husband would come in within the hour to give the insurance information. My husband drove down to the office, gave the cards and ID, they made copies, and he left. The day before the appointment the receptionist called to say my sons could not be seen because we didnt have insurance. I explained what happened and she put me on hold. When she came back, she said that the person who took the info put the copies in the folder but never entered the info into their system. She said she would verify with my insurance the next day (the day of the appt) to be sure we were covered. I asked her to do it right then, and she said she couldnt- they were closing IN AN HOUR and didnt have time. She then called me the day of the appt to say the insurance did indeed go through, but since they were fully booked, they could only have an exam and a cleaning. If any more work needed to be done they would have to come back another time. ---Not ideal, because, as I stressed when making the initial appt, they were due to go back to college. I said fine- because at least they would get an exam and a cleaning. Then about an hour later (again, the day of the appt) I received another call, asking if we could come in an hour earlier because they had a cancellation. I agreed. We went in 20 minutes before the new appt time, and waited 45 minutes to be taken back. They then came out and said that both of my sons needed a "deep cleaning" (the last cleaning was six months prior) and new sealants. "Deep cleaning" is not covered and sealants are not covered in patients over 18, so I refused. (A Deep cleaning, really????) My sons then waited another hour in the back while, in their words, everyone watched television. Finally, 3 hours after arriving, we were allowed to leave. 3 hours for an exam and a cleaning. Needless to say, we will not be returning.
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