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  • So I frequent the REIs on the west coast all the time. While in Charlotte recently I had to make an emergency visit because I had forgotten the inserts for my running shoes. As I had a race that week, I had to get replacements and quickly. At first I called around to places close to my hotel. They had no idea what super feet were and just generally annoyed me. When I called REI though, the person I spoke to was very pleasant and knew exactly how to help me. She even put the exact size and product at the front of the store so I could just run in and run out. Anyone who knows me knows that I love to shop so I decided to stay a while and see what kind of shoes they had. The gentleman who helped me was fabulous. REI is known for having some of the best customer service. Their employees are knowledgeable about the products and help you find whatever it is that you are looking for. Plus they have a great return policy. You wore it, you hated it, you return it and get a full refund. I love REI, on the west coast and the south east.
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