Very disappointed in today's ordering experience. We love Vocelli Pizza and have been ordering from Moon Vocelli for years anytime we want pizza.
When I ordered today, my experience was as good as always. They informed me they were running behind and that it would be an hour before our pizza would arrive. We said "no problem". The weather is nice, so we sat outside on our front porch to wait for the order to arrive. After an hour and a half, we decided to call to see if they would be here soon.
A woman rudely interrupted the person who had answered and demanded my phone number and address, and then proceed to tell me I must have given the wrong address and her driver waited for 15 minutes and no one answered the phone (well yes, that's because we were outside on the porch waiting for the delivery). She then told me to come get my order or she could cancel it. We opted for the cancel.
The only thing we could figure is the delivery driver must have come to our back door. Of all the years we've been ordering from Vocelli, they have ALWAYS delivered to the front door. Maybe delivery preference should be included with the ordering process. I would have hoped the driver would have thought to try the front door but I guess that's asking too much of a low paid position.
If our theory is correct, it was a simple misunderstanding, but the woman I talked to was not very pleasant and hence I became not very pleasant in response. I get that they are busy, but is yelling at the customer the best choice?