Made lunch reservations for Friday at noon. I brought several colleagues with me. We had to be back at work for just after one pm. and we only received our app at 12:45pm. We sat there for 45 minutes with nothing - not even our water was re-filled. And our waitress was very confused which threw us off. For example, 2 of us wanted to order from the Winterlicious menu, and one from the regular menu. I had confirmed in advance that this would be ok, so when she told us that everyone at the table had to either order from the reg menu or the Winterlicious menu, it upset our table. It turns out that this is the case only for large groups. The restaurant was busy, the service was disorganized, and the food was just okay. I am pretty sure this will be my last visit as I am too apprehensive to introduce this restaurant to my colleagues when the experience leaves a lot to be desired.