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  • My review stands as it was given. Unfortunately there are many errors with Mike's (the owner's) recollection of the events: 1) Our house never failed a dye test. I'm not sure where he's pulling that information from, but when we purchased the house, it absolutely passed the dye test. I have no idea as to why he would add false information. 2) We were NEVER told that the entire line needed to be replaced (I verified this information with my husband in case I missed something). In fact, upon the initial inspection of the line, Mike told us that there was nothing wrong with the line under and near the house. Had we been told there was an issue, then we ABSOLUTELY would have fixed it. We did not want this to be an ongoing problem by any means. 3) We were also not told about the slope at the first drain cleaning. We were told that everything looked fine (by Mike, the owner, both times). It was not until the 3rd incident that we were told by one of Mike's workers that there was POSSIBLY a problem with the slope. This was never determined to be a definite factor. This 3rd visit by McVay was also the day before I called Mike to inquire about this problem. 4) Even though most of what was written by Mike was false, he never told me (or my husband) about anything that he wrote here. When I called and asked about why this issue had not been addressed when the line was fixed the first time, I was immediately flipped out on, hung up on, etc. There was no chance to avoid what Mike said to me or how I was treated by him because we were told that everything under the house was fine. In fact, I have a pretty good inkling that the liner that was added created a ridge that is causing the line to back up. As a final note, I have never been so insulted over the phone... by anyone, let alone a BUSINESS OWNER. If Mike took his reputation so seriously, he would have never EVER called a client "crazy," "ignorant," etc. I am someone who works with the public, so a lack of professionalism is what I cannot tolerate over anything. This incident was described "graphically" because it was horrifically graphic - I would have been fired 10 times over for ever saying the things that he said to me. Every person that I have told has been completely offended for me. I sincerely and with all truth and honesty do not recommend this business to anyone.
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