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  • I really wanted one of those heart shaped pizza for Valentine's Day so I decided to grab some for dinner for the hubby and I. I Placed my order online and it said it would be ready for pick up in 30 minutes. When I got there I was expecting to pay, pick up and go, however the food wasn't ready yet and they said it would be a few minutes. 25 minutes have gone by so I ask the guy working the front if my order is ready, he looks it up on the computer and tells me my order hasn't even been started. Of course I was upset , this is why I placed the order for pick up and not carry out because the wait time was longer. The guy told me that they will make it right now. Phones were ringing and not being answered and all the carry out orders were super behind. I blame management for not staffing correctly on a holiday and I know the workers were doing their best to get all the pizza done. However they could have done better too. It took 10-15 minutes for someone to help the people that came in to pick up their food, and I felt that the workers were trying to avoid the people coming in because they knew people were upset. Finally after another 25 minutes I ask if my order is ready and the guy says it's been ready. No one told me that it was ready and on top of that, I just got a regular pizza instead of the heart shaped pizza. I know the pizza is the same but I specifically came for the heart shaped and if they ran out, they should have mentioned it to me when I was paying for my food. If I wanted a regular pizza I would have went somewhere else instead of waiting almost and hour for my food. I also noticed that the workers don't wear any gloves when preparing the food. Is that normal? I was bothered by the fact they were making my food without gloves on. I'm hoping their hands were clean.. on the flip side, the guy who helped me did give me credit for waiting so long which I appreciated. But I don't know if I want to come order food. Our pizza was super greasy, wasn't even cut properly and the pizza was blah.
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