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| - Never during my time in Calgary have I ever experienced such fantastic customer service as I did while visiting Trolley 5 for the first time last week.
After a disappointing experience at Home and Away, my partner and I decided to try out Trolley 5 instead during the YYC Taco Fiesta. Though we live nearby, we hadn't been in before because it was always jam packed with people, which can be a bit overwhelming.
However, it was a rainy evening, early in the week and it wasn't too busy so we popped in. To be honest, our server was so-so. Not a lot of personality, a bit mixed up about some of the beers on tap (we didn't get to try some of the beers we'd hoped to as he said they were 86'd, as it turned out, they weren't) and he just seemed a bit exhausted on the whole - but still very friendly.
Beers were on for $3 - how can you go wrong at that price?! We ordered the taco special and the ribs which were also on special. I knocked a star off this review because the food wasn't that great. The ribs were all gristle and no flavour to speak of at all. The tacos were alright, but again, quite bland overall. My partner really enjoyed the in-house-made hot sauce though. (A bit too spicy for me but I'm a spice wimp!)
The manager came and checked on us and he was outstanding. We had ordered the taco platter but only one taco got rung in - so we had to wait a few minutes for the other two. He was incredibly apologetic - even though we weren't concerned in the slightest! Another manager brought us the two tacos and chatted with us about the hot sauce and how it's made. Both managers really personalized the experience which was so nice - introducing themselves, getting to know us - that never happens in restaurants anymore.
We got our bill and picked up a growler holster for our bikes - how awesome is that?! The first manager was still apologizing for the taco mix up and to make up for it gave us each two-for-one cards to their Sunday brunch. Totally unexpected and unnecessary - but just a really genuine touch that will guarantee repeat business from us.
The next day I biked down with my growlers to get them filled and the experience was every bit as good as the night before. The manager and bartender let me try a bunch of tasters, we had a great chat about some of the local beers they carry, and they told me about some of their upcoming special events. Super friendly, again, they both introduced themselves to me, and personalized the experience. We will definitely be back!
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