Service:
They are usually pretty fast, and knowledgeable about the coffee they serve.
Ambiance:
This particular location I go to is always packed. Especially in the morning and around 3pm. Students will be studying there, or people that work around the area stay there for a chat.
Food:
I only got their brewed coffee there so far, but the flavour profile is pretty decent. On the other hand, I love their salted caramel cookie. It's probably like 1,000 calories, but it's worth it!