I called around 10am and was able to get an appointment during my lunch hour at 1230. I was instantly greeted as soon as I walked in and was told I could pick a nail color. It's really clean and decorated very well! My nail technician was Lisa and she was extremely friendly. Lisa takes pride in her work and made sure I was happy with everything she was doing before she moved forward with the next step. Really happy with her service and will definitely be returning!