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| - I need to let you all know that ever since the expansion and more so the franchise Lo Lo's has been going down hill! I am very disappointed in several things concerning this location. Here we go with my list; yes list of complaints. I hope your paying attention Larry....
1. I think there is a lack of management. I say this because employee's are running amuck. The past 4 yes, 4 visits we have experience rude hostesses that were more concerned with their plans for the upcoming weekend or the poor performance of their fellow employees than helping the customers that pay their salaries. The last time we were in the hostess outright LIED to our faces and told us she had no booth's available. When were sat at a table; we saw the one in the front was empty it just hadn't been cleared of dishes that had been there for awhile. (I say awhile because no one left the building once we arrived and we waited about 5 minutes for the hostess to show up to greet us, then another 10 minutes to be sat even though the restaurant wasn't even a 4th full) and when I went up to ask for that booth. We were told that the couple that walked in behind us had requested it.
2. The service has gotten slower with every visit and we have been going at different times.
Visit 1 of 4 on a Tuesday around 2:20pm we waited 35 minutes for an Omlette, 2 salmon croquettes, greens and mac n cheese. We took home a sock it to me cake and a banana pudding. The sock it to me cake was so dry it was not edible! By far the worst cake outside of the Red Velvet I got some years back that they had made using the cornbread mix by mistake UGH.
Visit 2 of 4 on a Thursday around 8pm, place was not busy at all. We waited an hour and 10 minutes for 2 Toy Toy's, a Trey Trey, a Big ass samich and a 3 piece white with mac n cheese and greens. In addition no apology for the wait nothing and one of the Toy Toy's was ICE cold!
Visit 3 of 4 was a Saturday night, but the restaurant was dead not even half full. which was shocking I have never seen it that empty on a Saturday night. What was more shocking was waiting an HOUR for two 3 piece dinners with sides! And after an hour wait the chicken was bland and the sides were cold! The butter wasn't even melting on the cornbread.
Visit 4 of 4 Friday night very busy, our food came out about 15 to 20 minutes after we ordered it. Everything hot; but the chicken was bland like no salt had been used.
Also clean up your act.... the couches on the patio are so filthy nasty stained and dirty that I wouldn't let my DOG sit on them UGH!
Prior to the franchise; we would receive fast, friendly service, delicious hot food and felt happy to return and bring all of our friends. Now it has been one epic fail after another. The staff is more concerned with their social lives than their jobs!
Given the last 4 experiences in the restaurant; and the fact that it is national fried chicken day several co-workers and I decided to order some food for lunch and pick it up. No big deal right?
WRONG! I called to place the order and the girl tells me "We don't take to go orders; you have to come in and order it and wait here until it's ready" SERIOUSLY??? Well folks be prepared for Lo Lo's downtown at least to go under soon! If they last another 2 years at this location I will be surprised. The service sucks, the food is going down hill and now you can't even do a phone order? These people treat you like you are doing them a damn favor by eating there! Which we are; because when we stop spending our hard earned money here; because of your funky attitudes like you've won a Michelin star you'll be out of jobs and out of business.
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