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| - Easily the worst managed bunch of office people that I've ever see. The techs are friendly. But everyone else just sucks. The people that finally call to schedule your appointments are unhelpful and unfriendly on the phone, the don't disclose any payment info to you. The office people are complaining amongst themselves about being there while patients are trying to check in. They are so disorganized, that they couldnt find their way out of a paper sack.
Procedure for checking in for a mammogram... 1. Stand in line 2. Watch employees walk around and ask people if they have checked in 3. Get handed a clipboard of paperwork. 4. Notice it's the wrong stuff. 5 ask for correct paperwork. 6. Reconfirm that all of these pages need are needed, again, since it's a repeat exam. 7. Be handed something else instead. 8. Be taken to back, "women's area with cookies" to fill out paperwork. 9. Take paperwork back to front. 10. Stand in line again to hand paperwork in. 11. Explain that their "new way of trying something out is stressful, confusing and way more work than necessary" 12. Listen to their excuses of "we are just trying to figure out how to get the charts to the techs, without having to wait". 13. Go back to "cookie corner". 14. Wait. 15. Wait longer, while now have seen 3 people come in after you, for same thing, get scanned and leave before you. 16. Still be ignored by everyone. 17. Wonder just how sanitary are those cookies. Because not everyone washes their hands. 18. See office lady come to you, wanting to collect money (for today's scan) that you were never told about, weeks prior when scheduling appointment or today when checking in. 19. Watch same lady shrug, and walk away when you tell her that their customer service is horrible.
So, no, I do not want to give you insensitive, rude uncaring people my money. No, I do not want to reschedule my appointment for another time, as, you have absolutely wasted my morning and put me through absolute emotional hell. And I hope like hell that either everyone quits coming here and you all lose your jobs (the desk people) or learn how to do your damned jobs. Now, I will take my breast and it's abnormalities elsewhere.
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