Came in with my parents and the guy at the front kiosk didnt bother to take our name. We waited for ten minutes and another family came in and they were seated right away. When we finally were seated, we ordered curly fries for an appetizer and the waiter asked "loaded or curly?" And failed to tell us that they no longer had the curly fries. Then our iced teas had no ice. When i asked for an extra cup of ice the waitress "forgot" right after i told her and she walked directly into the kitchen. Took about 15 minutes to get our ice. We had a total of four servers come to us and each one messed a part of our order up. The waiter who brought our drinks spilled my dad's tea on his shirt, arm, and all over the table. They claimed that this seevice was due to them being busy yet there were plenty of empty tables. This service is the same every time we go. Never coming back to this location.