| rev:text
| - We wanted to try this place out badly and were told the wait was 25-30 minutes. They ended up running behind, which is totally understandable on a busy Saturday. I have always worked in food service and I'm very understanding about these things.
After 45 minutes, we checked on the status. The hostess said there was one group ahead of us and she would come outside and call. They weren't calling anyone, we saw her come outside maybe once.
Finally, after an hour, I went back in. Our name was crossed off and the hostess tried to tell me that that wasn't us, it was a different party. Funny though, that's where I remember her writing us down and our name wasn't anywhere else on the list.
She did not apologize or own up to their mistake, and this is what bothers me the most. I wasn't angry about the situation until she did that, if she had apologized and owned up to their error I would have happily accepted the table that they rushed to set up for us.
Instead, we left. I will never eat here on the basis of that alone, as clearly the staff isn't trained with good customer service skills and would sooner lie to a guest than remedy the situation appropriately.
|