I've now been here twice and both times had an average experience. The tools here are not sterilized. Both times the nail technician pulled out tools from her drawer that I had just seen her use on another customer. Also, both times I have had my acrylics done, the polish has peeled off AND they are VERY thick. I will say the customer service at this place is great, and the technicians are great at making you feel like a big group of friends chatting but I just do not feel like I receive quality nail work when I visit.
My main issue with this place was the cleanliness. It seems cluttered and made me disappointing that the tools were not all sanitized before switching them to use on different clients. I came here twice to give it another chance, and because it is so close to my house, but I probably won;t be back.