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| - I came to this Milestones location last week with a couple of my friends, and I was really excited to have a great lunch with my friends whom I have not seen in a hot minute. I decided to get the wings, whilst one of my friends got the Rustic Chicken Club and specifically asked to make sure that they substitute the bacon for avocado because of religious purposes, and my other friend ordered the Old Fashioned Burger with no bacon. Everything was fine until we actually got our food served to us, now do not get me wrong I personally enjoyed my wings but when it came to my friends, I could not even believe that they thought it was okay to serve them what they did. My friend Faizah who ordered the Rustic Chicken Club ended up getting a sandwich filled with bacon, and when we asked our waitress that she had gotten the order wrong she seemed very bothered and did not admit to the mistake. Instead, she basically admitted to us that there seems to be no actual communication with the kitchen staff and the waiters because the whole bacon in the sandwich situation was not her fault. When she brought in the new sandwich, I could not help but laugh because it looked very unappetizing and after tasting it, let's just say it tasted not so good, but my friend gave it a 5/10, would not order again. The sandwich had zero flavour and barely any chicken in it, which is funny because it's supposed to be a rustic CHICKEN sandwich. I wish I took a picture of it because that was very disappointing. Now comes the worst part, which is my friend Jenny's food. When she received her burger it looked like a regular burger at first but after 2 bites of it she realized that there was literally no sauce, no cheese, and the meat tasted like cardboard, it was so dry! She was going to suck it up and just finish eating it but if she is paying her money for it then no thank you! So we end up calling our waitress and Jenny lets them know that she is not enjoying her burger and she also points out that there also was no cheese, even though the only thing we asked to take away was bacon! The waitress just took Jenny's burger away from her without even asking if she wanted a new one or wanted to order something else so we all just assumed she was going to bring her a new burger with cheese in it and hopefully a bit more flavour. She waited and waited and nothing came. After 15 minutes she comes back to our table and asks us if we want to order dessert, of course we were confused and we asked her when her new burger was going to be ready, to that, she says, "Oh I didn't know you wanted a new one, I'll bring it to you right away." We probably waited a good 20 minutes to receive the burger which she took home as takeout. The only good thing about this experience was that the burger was on them (thank goodness). Just when she thought that her terrible experience of the day was over, the horror only continued. We were talking on phone that night and she told me they gave her the same dry, sauceless burger again except this time they added a little piece of cheese that barely even covered half of the sandwich. Also the worst part, despite her repeating to the waitress time and time again she didn't want bacon, of course, the burger had bacon in it! Talk about a terrible experience. The funny thing is, Jenny actually tried the same burger in another Milestones location and she enjoyed it so for her to get this dry tasteless burger was very shocking. I was thinking about having my birthday party there in like 3 weeks but I don't think I will.
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