| rev:text
| - First encounter: ordered 6 dozen wings over the phone for a pickup for a party. I asked the waitress what sauces they had and she says "we have over a dozen different ones". So, what are they ?!? She says "well, they are on our menu". Uhm, okay, but I'm on the phone in my car and I don't have telepathic vision! After a few back and forths she finally goes and gets a menu and reads me the sauces list. So I order. I ask her how many sides of ranch will come with the order. She replies "two" For 6 DOZEN wings ?!? I tell her I would like to have at least 6 sides and she replies that she is going to have to charge me 50 cents for each one over 2. I wanted to hang up at this point but I decided to be patient and explain to her that if I was dining in the restaurant, they would serve me 20 sides of ranch if I asked for it without additional charge. So she goes and asks her manager and comes back on the phone to say "well, we will do it for you just this one time". Really? Bad service for sure. Anyways, the wings were decent (certainly not great) so I chalk it up to a bad server and decide to give this place another chance. Went in on a Wednesday night about a month later for hot wings and a beer. Place was dead, it should have been my first clue. Waiter was nice enough, we place our order. I specifically ordered wings with sauce on the side. Takes 20 minutes but finally the wings come out, drenched in sauce. I point this out to our waiter and he says "oh, my bad, I will have them fix it". I wait another 20 minutes for a new order of wings. My daughter is now already done with her meal. The food finally comes out and the waiter tells me "we're going to go ahead and take care of this for you". When the check comes though, they ended up discounting the wings by $2. Really? I call the waiter on it and he proceeds to argue with me "but we did bring you another order of wings!" (oh, yes, and I've been waiting a total of 40 minutes for my meal now) So I call the manager over and he says: yes, we did discount it, we took 10 percent off. Let's talk for a second about the fact that you ruined a nice anticipated family meal. When he saw my reaction, he said "well, what would you like me to do? Tell me what you want and I will do it." Hmmm.. lets' see... I would like you to own up to your mess-up, take the cost of the wings off my check and pretend like you care about your customers and have a clue on how to run a restaurant. If this had happened at Applebee's or Chili's or Old Chicago or any of the dozens of places that serve bar food in the valley, they would have fallen all over themselves to try and make it right. I paid the full amount of the check and left zero tip, which is a first for me but they deserved it. Needless to say we will not be back. My guess is that this place won't last much longer.
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