I called for an appt left msg and someone text back. We made appt that way. They sent a text about the $18 which is on the Groupon. I was ok with this figuring it is the tip. I didn't pay ahead. They wanted my Groupon code ahead of time thru text which i thought was strange. I found it to be strange and stranger that no one called me back just texts. What I did do is go to the address on Buffalo same as on this yelp Groupon and phone number and it was a vacant building. I then text the number and was text back to go to Durango location which was a mile and a half away. I did have trouble finding it because address was on the side of bldg. seems to be a place where other beauty treatments take place. I was almost giving up but glad I went. Ginger was a fantastic massage therapist who did a great job. I figured the therapist had her own. Haines and that is who I had scheduled with. Just a strange business. Heidi must rent rooms at places and calls therapists to do the treatments. The $18 fee I imagine is all the therapist gets. There is no receptionist. It was a little spooky there too since it was quiet and I didn't hear anyone in the suite.