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| - Dear Gordon,
This was my first trip to this 'restaurant' of yours. May I say if I wanted to feel like I wanted to be in one of your 'Kitchen Nightmare' shows this was it - at your very own restaurant. !! I am very disappointed Gordon.
Arriving Thursday evening, four front of house lady restaurant hosts in their tight fitting 'London' dresses (just to remind you you were entering the land of british cuisine) sparring over seating arrangements on their seating/reservation computer made for great amusement as the restaurant waiting line grew.
Eventually getting to the front we asked whether we wanted to sit on the low tables or higher tables - we indicated lower. A few minutes later one of the other hosts took us to our higher table - we told her of what we had asked for - she seemed confused - however we told her we'd stay at the table she'd taken us to - communication a problem here ?
After five to ten minutes waiting our waiter Ali D came along. A young chap who told me he had been educated at a college in Birmingham, UK and had attended business school but had come back to the States to waiter because the money was better 'waitering'. Taking my order of Shepard's Pie and a pint of Fullers he promply disappeared. Twenty five minutes passed and then the Shepard's Pie turned up.
Ali still no where in sight with the beer. The bowls for the Shepard's Pie are circa 7" are smaller than what you think, however quality over quantity here as you are paying $23 for a tasting experience Ramsay style. Asking this waiter about my drink - he promptly left and ten minutes later Ali turned up with the drink ! yeah ! - only 40 minutes to get a drink. !!
Quality of the Shepard's Pie - packed with lamb and vegetables , it was not extraordinary in anyway , however what let it down considerably was the mash potato topping which was watery, singing to the fact this thing had just been microwaved - either that, or Gordon's mum had trained Gordon to make mashed potatoes this way - I think not.
After finishing this and waiting another ten minutes for Ali to come back, I decided to be brave and order the Sticky Toffee pudding. At this point , I had a further surprise - a bread basket appeared !! another first for me - isn't this suppose to appear at the start of the meal ?
Five minutes, ten minutes, fifteen minutes , boy how long does it take to make this dessert ? Ali passed us a number of times and no comment from him. Eventually I flagged down another waiter and told him I was 'pissed' and wanted to see my waiter. A few minutes later Ali turned up, telling him promply to cancel the dessert offering and get me the bill. No apologies or anything, he left the table. Bringing us the bill for, you've got it, for $122.00 !!! - instead of $32 - way to go Ali !! .
At this juncture, I think one of the other waiters must have summoned the attention of the evening manager Brian Ward. Brian was exemplary in apologizing
for the level of service I had received and invited me back to experience the restaurant one more time as I had a couple more days in town. He gave me his card and I thanked him for coming over to make amends.
Unfortunately Gordon, there are many other places in Vegas to eat and this is one restaurant of yours I shall not be returning to. This place is a disaster and I'd strongly urge you Gordon to get on the next flight here to shake things up as
this restaurant could be on the road to no where sooner than what you think.
Sorry to give you this news, but as a fellow Brit - I have to be honest.
If you want me to show your Chef there how to make Shepard's Pie - I'll gladly take the F Word challenge against him/her and see who wins.
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