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| - If I could give less than 1 star I would.
I signed up for a prepaid 2 year contract with 17 "additional months" added into my agreement. I also had purchased 1 training session, and 1 body fat testing per month, also the towel service.
I used the club regularly but during my time there began to get harassing comments from various members of the staff including the trainers I had paid to use. They would sometimes make derogatory remarks about me to other training staff so that I could here them. A salesperson named Victor made several crazy comments to me saying at one point "I'm a Muslim and I'm tired of you military guys." He then later stated "I'm not a Muslim, I'm a Mexican, I practice Santeria and I cut goats throats."
Also it's a very unfriendly environment, I've had my life threatened there, been cursed at, flipped off and had a guy on steroids get right up on me, when he thought I took his equipment. Many people go there as a gang to be strong in numbers. I also had some kid call me the N-word. It's usually crowded to the point of aggression. Basically it's a war zone.
I totally stopped using my included training session and body fat testing but continued going and things just got worse with the staff.
Of course I tried complaining to management, who just weren't interested. I finally had a sit down with Brian the vice president of LVAC who just said that he backs up his staff, basically saying that I was the problem. A short time after this, before I even got in the front door, that same salesperson Victor walked out past me and said to another employee " Did you see that he just threatened me." I contacted Brian the VP after this and he responded by cancelling my membership. Bottom line I was harassed, and I complained and then I had my membership cancelled which ripped me off for all of the 17 additional "free" months that I paid for.
I've worked out in gyms for years and have never been treated so badly.
Go online to Consumer Affairs to see other reviews of how this company treats its paying customers.
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